Conversational Design
I just finished reading Erika Hall's excellent book Conversational Design. Hall is a technologist who is interested in making digital systems more human-centered. The idea of conversational design is to…
Continued Cluster Communication
Last week was a busy one for me as a cluster guide. One topic that wove through most of the conversations had to do with internal communication about what's going…
Communicating for Change
The university where I work, like most universities, is facing significant challenges from multiple fronts. To meet these challenges, we're finding that we need to change the way we do…
